Payments, shipping & returns

Unless indicated otherwise, all orders are processed within 3 business days (excluding public holidays). Please allow an additional 5-7 business days from this date for postage within Australia. International postage times may vary. All orders are sent via Australia Post or TNT. A tracking number will be supplied for all items at the time of dispatch.

International purchases may be subject to customs taxes and charges on arrival at the destination country. The MCA Store is not liable or responsible for these charges. Please check with your local authority before purchasing and importing goods.

Standard domestic postage (within Australia) is $12. Additional charges may apply for heavy or oversized items.

Please ensure you enter the correct delivery address. We will not be held responsible for any incorrect delivery addresses given or any parcels returned to us due to incorrect delivery instructions, or failure to collect items from Australia Post or carriers if notified. Such items will incur new delivery charges before being dispatched again.

We take care packaging items appropriately to avoid any damage, however if you do receive a product that has been damaged in transit please contact us within 3 working days from receipt date via email store@mca.com.au. Where possible, we will replace the item and reimburse return postage costs for the damaged goods.

For pre-ordered and on-demand items, please allow additional time for your order to be dispatched. The delivery timelines for individual items are determined by our suppliers and are accurate at the time of listing. We will contact customers who have paid in full with new delivery timelines as we receive updated information.

Click & Collect allows you to order online and pick up your purchase, without a service fee, from the MCA Store, located at Tallawoladah, Gadigal Country, 140 George Street, The Rocks NSW 2000, during standard business hours.

You will receive an email advising when your order is ready to collect. Please bring the confirmation email and ID with you. If your order is being collected by someone else on your behalf, please advise us in advance and provide your representative with the confirmation email.

If you are unable to collect your order, please contact us via email and we can arrange shipping (at your expense). Click & Collect orders will be held for 30 days from the day the order is placed. After 30 days your order will be cancelled and refunded.

Click & Collect orders cannot be collected outside of regular hours or when the MCA Store is closed.

The Returns Policy applies to all online and in-store sales. Please always retain your receipt for proof of purchase.

Please choose carefully as we do not offer refunds for change of mind
purchases. We will gladly exchange or issue a store credit note for change of mind purchases provided items are returned within 30 days of purchase and in their original condition.

Where items are faulty, you can choose between a refund, an exchange, or store credit.

No exchange or refunds offered on sale items.

To obtain an exchange or refund we require:

• The item/s are returned within 30 days of purchase
• Any tags, including barcodes are still attached
• Item/s still in original packaging. We have the right to not accept returns for items that are not in new condition/not in the original packaging.

To return your purchase either come in-store or contact us via email: store@mca.com.au or phone: +61 2 9245 2458.

In your email, please include the original order number and outline what the issue is, with photos if possible. We will reply to your email within 3 business days. Once your return is approved, we will provide an authorisation number. Return your item/s in protective packaging (or the original packaging). We require a tracking number for all return parcels. If you do not supply a tracking number, we cannot accept responsibility for any loss or damage of the return parcel. Please email the tracking number to: store@mca.com.au

Please send your return parcel to:
MCA Store
Tallawoladah, Gadigal Country
140 George Street
The Rocks NSW 2000
Australia

Should you have any queries with regards to our Refund and Return Policies, please contact MCA Store either via email: store@mca.com.au or phone: +61 2 9245 2458.

Members receive a 10% discount on products. Please email store@mca.com.au or phone +61 2 9245 2458 with your MCA Membership number to receive a discount code to apply at checkout. Only valid for current members, some exclusions apply.