PAYMENTS, SHIPPING & RETURNS

PAYMENTS

All prices are in Australian dollars and include GST. You will be able to view the GST component of your purchase on your invoice. All prices are subject to change without notice and all items remain property of MCA Store until paid for in full.

We accept all major Credit Cards (Australia Only). The MCA Store does not store any of your credit card information. Our secure, encrypted payment gateway is provided by Eway so you can be sure your personal details are protected.

Should you have any questions regarding payment methods please contact us at store@mca.com.au

 

MCA MEMBERS DISCOUNT

Email: store@mca.com.au or phone: (02) 9245 2458 with your current MCA Membership number to receive a discount code which can be applied at checkout. Members receive 10% discount on products. Only valid for current Members and not applicable with other offers.

 

SHIPPING

All orders will be processed within 3 business days (excluding public holidays) of the order being entered into our system. Please allow an additional 5-7 business days from this date for postage within Australia. International postage times vary.

All orders are sent via Australia Post. Express Postage is available on request. Over-sized or fragile items may be sent via TNT or courier. A tracking number will be supplied for all items at the time of postage.

International purchases may be subject to customs taxes and charges at the destination country. The MCA Store is not liable or responsible for these charges. Please check with your local authority before purchasing and importing goods.

Standard domestic postage (within Australia) is $12. Standard international postage is $30. Additional charges may apply for express post and heavy or over-sized items.

Please ensure you enter the correct delivery address. We will not be held responsible for any incorrect delivery addresses given or any parcels returned to us as a result of incorrect delivery instructions, or failure to collect items from Australia Post if notified. Such items will incur new delivery charges before being dispatched again.

We take care in packaging items appropriately to avoid any damages, however if you do receive a product that has been damaged in transit please contact us within 3 working days from receipt date via email: store@mca.com.au. Where possible, we will replace the item and reimburse return postage costs for the damaged goods.

Should your item/s not be available for any reason, you will be contacted immediately by one of our staff members. Should you be looking for an item you have seen in our store that is not listed online, please do not hesitate to phone:(02) 9245 2458 during business hours to obtain a price and have a mail order processed.

 

RETURNS & REFUNDS

Returns Policy applies to all online and in store sales. Please always retain your receipt for proof of purchase.

Please choose carefully as we do not offer refunds for change of mind purchases. We will gladly exchange or issue a store credit note for change of mind purchases provided items are returned within 30 days of purchase and in their original condition.

Where items are faulty; have been incorrectly described or do not do what they are supposed to, you can choose between a refund, exchange or store credit note.

No exchange or refunds offered on sale items.

In order to obtain an exchange or refund we require:
- The item(s) are new (returned within 30 days of purchase).
- Any tags are still attached (including barcodes).
- Item(s) still in their original packaging. We have the right to not accept returns for items that are not in new condition/not in the original packaging.


RETURNS PROCEDURE

To return your purchase simply visit us in store or contact us via email: store@mca.com.au or phone: (02) 9245 2458. You will be given a Returns Authorisation number for your reference. Please post your purchase either in your own packaging or an express post satchel. Either one is fine, but we require a tracking number for your postage. If you do not supply us with this number we will not be able to take any responsibility for your return not arriving to us. Please then email this tracking number with your Return Authorisation number to store@mca.com.au

Please send your return parcel to:

MCA Store
140 George st
The Rocks 2000
Australia

Should you have any queries with regards to our Refund and Return Policies, please contact MCA Store either via email: store@mca.com.au or phone: (02) 9245 2458.