PAYMENTS, SHIPPING & RETURNS

 

PAYMENTS
All prices are in Australian dollars and include GST. You will be able to view the GST component of your purchase on your invoice. All prices are subject to change without notice and all items remain property of MCA Store until paid for in full.

We accept all major Credit Cards (Australia Only). The MCA Store does not store any of your credit card information. Our secure, encrypted payment gateway is provided by Eway so you can be sure your personal details are protected.

Should you have any questions regarding payment methods please contact us at store@mca.com.au.

MCA MEMBERS DISCOUNT
Members receive 10% discount on products. You can email store@mca.com.au or phone +61 2 9245 2458 with your current MCA Membership number to receive a discount code which can be applied at checkout. Only valid for current members and not applicable with other offers, some exclusions apply.

SHIPPING
All orders will be processed within 3 business days (excluding public holidays) of the order being entered into our system. Please allow an additional 5-7 business days from this date for postage within Australia. International postage times vary.

All orders are sent via Australia Post or TNT. A tracking number will be supplied for all items at the time of postage.

International purchases may be subject to customs taxes and charges at the destination country. The MCA Store is not liable or responsible for these charges. Please check with your local authority before purchasing and importing goods.

Standard domestic postage (within Australia) is $12. Additional charges may apply for heavy or over-sized items.

Please ensure you enter the correct delivery address. We will not be held responsible for any incorrect delivery addresses given or any parcels returned to us as a result of incorrect delivery instructions, or failure to collect items from Australia Post or carriers if notified. Such items will incur new delivery charges before being dispatched again.

We take care in packaging items appropriately to avoid any damages, however if you do receive a product that has been damaged in transit please contact us within 3 working days from receipt date via email: store@mca.com.au. Where possible, we will replace the item and reimburse return postage costs for the damaged goods.

Should your item/s not be available for any reason, you will be contacted by one of our staff members. Should you be looking for an item you have seen in-store that is not listed online, please do not hesitate to phone: +61 2 9245 2458 during business hours to obtain a price and have a mail order processed.

CHRISTMAS SHOPPING DEADLINES
To ensure your gifts arrive before 25 December 2021, please note the following delivery deadlines for online orders.


Standard Australian domestic delivery (excluding WA and NT) – order on or before Friday 10 December
Standard Australian domestic delivery to WA and NT – order on or before Monday 6 December
Pickup in-store / Click & Collect – order on or before Thursday 23 December
International delivery – we recommend sending gifts as early as you can. International sending dates vary depending on destination.

SHIPPING DELAYS
To our valued customers, due to COVID-19 safety measures, increased demand on Australia Post and our courier services, there may be a delay in receiving the order you have placed with us.

 

In most cases, orders are being packed and dispatched within usual our timeframe (3 business days), although we are experiencing delays in collection and delivery with our service providers.

If you have any questions, please get in touch at store@mca.com.au.

CLICK & COLLECT ORDERS
Click & Collect (pick up option at checkout) allows you to order online and pick up your purchase from the MCA Store, located at Tallawoladah, Gadigal Country, 140 George Street, The Rocks NSW 2000, during standard business hours. There is no service charge for click & collect orders.

You will receive an email advising when your order is ready to collect. Please bring the confirmation email and ID with you. If your order is being collected by someone else on your behalf, please advise us in advance of their name (either by email or in the notes section at check out) and provide your representative with confirmation email.

If you’re unable to collect your order, please contact us via email and we can arrange for shipping (at your expense). Click & Collect orders will be held for 30 days from the day you’ve placed your order. After 30 days your order will be cancelled, and we will contact you to advise of a refund.  Please allow sufficient time for the refund to appear in your account.

Click & Collect orders are not available during lockdowns due to pandemic, nor able to be collected outside of regular hours or when the MCA or MCA Store is closed.

RETURNS & REFUNDS 
Returns Policy applies to all online and in store sales. Please always retain your receipt for proof of purchase.

Please choose carefully as we do not offer refunds for change of mind purchases. We will gladly exchange or issue a store credit note for change of mind purchases provided items are returned within 30 days of purchase and in their original condition.

Where items are faulty; have been incorrectly described or do not do what they are supposed to, you can choose between a refund, exchange or store credit note.

No exchange or refunds offered on sale items.

In order to obtain an exchange or refund we require:
    - The item(s) are new (returned within 30 days of purchase).
    - Any tags are still attached (including barcodes).
    - Item(s) still in their original packaging. We have the right to not accept
      returns for items that are not in new condition/not in the original packaging.

RETURNS PROCEDURE
To return your purchase either come in-store or contact us via email: store@mca.com.au or phone: +61 2 9245 2458.

If you're emailing us, please include the original order number and outline what the issue is (include photos if possible. We will reply to your email within 3 business day. Once your return is approved we will provide an authorisation number then, please return your item(s) in protective packaging (or the original packaging). We require a tracking number for all return parcels. If you do not supply a tracking number we cannot accept responsibility for any loss or damage of the return parcel. Please email the tracking number to: store@mca.com.au

Please send your return parcel to:
MCA Store
Tallawolodah, Gadigal Country
140 George Street
The Rocks NSW 2000
Australia

Should you have any queries with regards to our Refund and Return Policies, please contact MCA Store either via email: store@mca.com.au or phone: +61 2 9245 2458.